Description Summary:
To provide best in class customer service. Input, process, and follow through on any customer order or request. The position will have considerable interaction with customers, Field Specialists, outside vendors, purchasing, accounting and Safety Today management. Will work with other internal departments to deliver the material desired on time and with quality. This position will require flexibility, strong time management and organizational skills, as well as exceptional verbal and written communication skills.
Qualifications:
· Four year undergraduate degree desirable.
· Good working knowledge and capability with the full suite of MS Office products especially Outlook, Excel, Word & PowerPoint required.
· 5+ years of customer service experience beneficial.
· Health & Safety product knowledge is very helpful.
· Exposure to and some knowledge of ERP systems a plus, especially with NX Trend Systems.
· Exceptional written, verbal and interpersonal skills, a must.
· Self motivated, punctual and a quick learner; ability to work independently as well as part of a team.
· Multi-task, research and follow up skills
· Ability to prioritize while working in a fast-paced environment.
Duties & Responsibilities:
- Provide a best in class customer experience consistently from top to bottom, which can be measured and supported by our customer’s satisfaction ratings.
- Will work very closely as a liaison between Customers and Field Specialists
- Process, expedite and follow-up on customer’s orders.
- Provide pricing and product information as requested from Customers and Field Specialists.
- Manage open orders.
- Be available for specific safety training classes both in house and formal classes off campus.
- Work within a team environment with regards to managing inbound call activity.
- Identify and resolve customer issues and complaints.
- Implement and maintain pricing strategy within the customer base.
- Assist with other items as required or as directed by supervisor
Please do not call our offices in response to this ad. Only applicants that meet our requirements will be contacted for an interview. Serious Applicants Only.